
Your waiting time ends if a clinician decides no treatment is necessary, if you decide you do not want to be treated, or when your treatment begins.

be referred to another consultant or department.

have medicine or therapy to manage your symptoms until you start treatment.have tests, scans or other procedures to help ensure that your treatment is appropriate for your condition.Your waiting time starts from when the hospital or service receives your referral letter, or when you book your first appointment through the NHS e-Referral Service.

This right only applies to services commissioned by the NHS in England and does not include public health services commissioned by local authorities, maternity services, or non-consultant-led mental health services. If you're referred for a physical or mental health condition, you have the legal right to start non-urgent consultant-led treatment, or be seen by a specialist for suspected cancer, within maximum waiting times.
